Job Vacancy for Call Quality Analyst at The Hive in Islamabad, Islamabad Capital Territory
Welcome to our job portal, where The Hive is offering exciting employment opportunities for the position of Call Quality Analyst in the Islamabad area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with The Hive, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with The Hive. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | The Hive |
| Position: | Call Quality Analyst |
| City: | Islamabad, Islamabad Capital Territory |
| Province: | Islamabad Capital Territory |
| Education: | Confidential |
| Employment Type: | Full-time |
Job Description
Duties & Responsibilities:
- Audit leads in the CRM to verify follow-ups.
- Review and audit calls for quality adherence.
- Provide feedback based on call audits.
- Identify improvement areas and recommend steps.
- Collaborate on quality improvement strategies.
- Maintain detailed records of audits and feedback.
- Ensure compliance with company policies.
Qualifications:
- Experience in Quality Assurance in customer service.
- Strong analytical and communication skills.
- Proficient in CRM systems and auditing tools.
- Fluency in English required.
What We Offer:
- Competitive salary and incentives.
- Collaborative work environment.
- Career growth opportunities.
Job Type: Full-time
Application Deadline: 30/09/2024
Other Job Benefits
- Access to training and seminars
- Recognition for performance
- Opportunity to work in a solid team
Requirements
- Critical thinking skills
- Good negotiation skills
- Energetic and dynamic personality
Company Address
| Province | Islamabad Capital Territory |
| City | Islamabad |
| Full Address | P3CH+69X The Hive at Islamabad، 1st Floor, Manzoor Plaza, Plot 14E, Fazal e Haq Rd, G 6/2 Blue Area, Islamabad, Islamabad Capital Territory, Pakistan |
| Google Map | Google Map |
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