Job Vacancy for Assistant Customer Service Manager at Abacus Outsourcing in Lahore, Punjab
Welcome to our job portal. Abacus Outsourcing is offering exciting opportunities for the position of Assistant Customer Service Manager in Lahore. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Abacus Outsourcing, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Abacus Outsourcing. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Abacus Outsourcing |
| Position: | Assistant Customer Service Manager |
| City: | Lahore, Punjab |
| Province: | Punjab |
| Education: | Confidential |
| Employment Type: | Full-time |
Job Description
Abacus Outsourcing seeks an organized, performance-driven Assistant Customer Service Manager to support our Lahore call center and back-office operations. You will oversee daily inbound/outbound BPO and back-office workflows, monitor KPIs, SLAs, and quality standards, coach team leaders and agents, collaborate with QA and Training, analyze performance metrics, prepare reports, manage client escalations, and assist with workforce planning.
Requirements:
- Bachelor’s degree in Business or related field
- 4–6 years BPO experience, including at least 2 years in a supervisory or assistant manager role
- Strong knowledge of KPI/SLA and QA frameworks; proficient in MS Office and CRM platforms
- Full-time, in-person position
Other Job Benefits
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Access to the latest technology
- Skill development
- Recognition and performance awards
- Professional networking opportunities
- Valuable work experience
- Opportunities to contribute to business growth
- Work-life balance
Requirements
- Minimum Age of 18 Years
- Basic Computer Skills
- Physically and Mentally Healthy
- Experience in the Related Field (Preferred)
- Minimum Education of High School Diploma
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
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