Job Vacancy for Call Quality Analyst at Translation Empire in Rawalpindi, Punjab
Welcome to our job portal. Translation Empire is offering exciting opportunities for the position of Call Quality Analyst in Rawalpindi. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Translation Empire, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Translation Empire. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Translation Empire |
| Position: | Call Quality Analyst |
| City: | Rawalpindi, Punjab |
| Province: | Punjab |
| Education: | Confidential |
| Employment Type: | Full-time |
Job Description
Translation Empire is currently inviting applications for the position of Call Quality Analyst to improve our customer service operations. This role involves monitoring both inbound and outbound calls to evaluate employee performance and service quality. Key responsibilities include assessing customer interactions, documenting performance metrics, and delivering constructive feedback to representatives.
Collaboration with team leaders to develop training programs and implement process improvements is a vital aspect of this role. Ideal candidates will hold a Bachelor’s degree in English Literature, Communications, or a related field and possess experience in call quality monitoring. Strong analytical and communication skills are essential for success in this position.
Other Job Benefits
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Good Communication Skills
- No Criminal Record
- Minimum Education of High School Diploma
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
- Experience in the Related Field (Preferred)
Company Address
| Province | Punjab |
| City | Rawalpindi |
| Google Map | Google Map |
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